Due to the uncertainties that lie ahead, we want to ensure our customers feel supported and comforted during this evolving pandemic.
All RISE Nashville attendees have two options:
1. Transfer of your registration to the new June date
Transferring your registration to June reserves your seat at RISE Nashville 2020. We will be revisiting our standard cancellation policy for all RISE Nashville registrants, should the COVID-19 situation continue into June.
2. Receive a credit equal to your full payment amount, valid for any RISE conference within the next 12 months
RISE is offering a full credit to your account to be used on a RISE event of your choosing within the next twelve months.
RISE is committed to a safe and healthy conference experience and will therefore be monitoring and abiding by any new guidance from the CDC between now and throughout the conference.
We expect the CDC will have enough data by mid-May to make a decision regarding extending the social distancing timeline and will communicate with you well in advance of June 28.
We want to honor the same cancellation options for all attendees, even if you cancelled prior to the postponement. If you cancelled your registration prior to the postponement announcement, please click here to let us know which option you wish to take advantage of related to the June event. This will ensure your message gets to our team.
Our intent is to keep the agenda as close to the original as possible, however, content will be updated based on elapsed time since March. We would like to maintain the speakers and sessions over the new dates, while capitalizing on new topics and opportunities that have been presented. Nevertheless, our goal is to propose an agenda with the same level of quality. Details about the new agenda will be provided as soon as possible.
Yes – we do accept replacements. Please contact firstname.lastname@example.org with your information and your colleague’s information so we can process the replacement.
You must contact the hotel directly to transfer or cancel hotel reservations. Please note we have asked the hotels within our room blocks to waive cancellation fees, but it’s up to their discretion. RISE is not responsible for reimbursement of travel costs.
Many airlines are offering flexible refund options at this time due to the COVID-19 situation. Please contact your airline directly to review your options. RISE is not responsible for reimbursement of travel costs.
Sponsors have two options for the freight that they have shipped to Nashville:
1. Please notify Freeman at email@example.com by Wednesday, March 25 with an address to ship your freight back. Please advise Freeman if you’ll be using your own carrier to pick up your freight, or advise in the email if you’d like to use Freeman Transportation and Freeman will make those arrangements. Charges will be invoiced to you within the next few weeks. The address for pick up is:
1701 Lebanon Pike Circle
Nashville, TN 37210
2. Your freight can remain in Freeman storage at no charge until June 30. In the event the show is cancelled, Freeman will need the remaining exhibitors in storage to send an email to firstname.lastname@example.org and let us know the address to ship your freight back. All stored freight will go out via Freeman Transportation and will be billed back to you.